GemSuite.com | Company / Connections / RMA Request

Please specify the return reason:
Wrong item received Expected better quality Didn't like product Changed my mind Other, please specify:
Additional comments:

Enter your Order ID number:
When you placed your order you received an e-mail containing the Order ID Number. We will need this number order to be able to process your Return Request.
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PLEASE DO NOT WRITE JEWELRY, DIAMONDS OR ANY OTHER IDENTIFIABLE LUXURY ITEM WORD IN ORDER TO PROTECT THE PACKAGE AGAINST POSSIBLE THEFT DURING TRANSPORTATION. Items must be returned in the same condition as they were sent. We can only process your request after the returned item is inspected to verify its condition. Damaged goods due to client negligence will not be accepted. Any returned item must be undamaged and unused. We will refund you the full cost of the item. Please send the items with the enclosed materials you received with your order, including any appraisals and verification documents. Any accompanying laboratory certificates must be included in the return package.