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GemSuite.com Trading Guarantee
Our Gemologists and buyers are world leaders in their field and we make every effort to provide an accurate item identification, description, and grading. We grade our stones with strict adherence to current GIA (Gemological Institute of America) standards for color, tone, hue, saturation and clarity. The stones are identified and graded only by GIA certified Gemologists. Gemstone ID Certificates are provided free of charge for all single-item purchases exceeding USD 3000.00. Gemstone ID Certificates from AGTA ( American Gem Trade Association ) are available for additional fees for all gemstones we sell.
Sapphires, rubies, and many colored gemstones are generally enhanced by heat unless otherwise specified. This is a recognized industry practice and serves to enhance their existing natural beauty. Other known and accepted enhancements for other gemstone categories are to be expected. Any and all enhancements known to GemSuite.com are disclosed by GemSuite.com for all stones listed on our Website.
I. Customer Satisfaction Guarantee
If you are not satisfied with your purchase, you may return it for a full refund, exchange or credit, at your discretion. GemSuite.com offers a full satisfaction guarantee to ensure that you can be certain the items you order from us are right for you. From the time you receive the shipment, you have 10 days to evaluate your order. If you are not satisfied with your purchase, you may return it for a full refund, exchange or credit. For more information, please review our full
Return Policy.
II. Safe Shopping Guarantee
Usually, shopping on the Web is much safer than shopping over the phone, or even through the mail. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. This Website is secured using a Thawte Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted. If any other internet user intercepts the communication he/she will only be able to see it in an encrypted (garbled) form. For more information, please review our full
Security Policy.
III. Value, Quality, Availability Guarantee
We offer only the highest quality products on our Website, without the high mark-ups traditional retail stores charge and we also offer peace of mind in the way of purchase guarantees, insurance and delivery.
- Merchandise Pictures
All photos are taken with a digital camera. We make every effort to supply an image that is as close to the actual gemstone as possible, but no photo can match a gemstone in reality. Typically, these photographs are taken at high magnification and subtle gemstone inclusions that are not eye-visible become apparent in the photograph. In this regard, the beauty of the gemstone is best appreciated when the gemstone is observed first-hand and not looking at photographs. We are confident you will believe that the gemstone you are purchasing looks far better when you receive it than it does in our website photographs.
- Merchandise Availability
Everything that you see while browsing our on-line database is currently in stock and is usually shipped within 48 hours, if not otherwise stated in the item description. GemSuite.com only lists a very small percentage of our inventory on our website, and we seldom list gemstones less than 1.0 carats, although we have a vast array of all gemstones in all categories in all shapes, sizes and weights. Please do not hesitate to contact us at info@gemsuite.com to let us know if you have any special requirements. We will be happy to price any size stone in any gemstone category for you.
- Payments Accepted
We provide for direct payment to us by personal or business check, money order or cashier’s check, and all major credit cards (VISA, MasterCard, American Express and Discover).
Please contact us at info@gemsuite.com for any questions you may have regarding payment for purchases.
IV. Privacy Protection Guarantee
We recognize the importance of protecting the privacy of personal information about our customers.
At GemSuite.com, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. For more information, please review our full Privacy Policy.
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