I. Overview

GemSuite.com welcomes international orders and has processed many successful transactions outside of the United States. We offer a fast, efficient and hassle-free delivery service to our international customers. However, due to the increasingly high risk of fraud with international orders we have some restrictions in place to deter fraudulent activity. To be able to continue to serve our international customers, GemSuite.com thoroughly evaluates all international orders for fraud potential and will prosecute to the full extent of the law any illegal attempts made to execute purchase transactions from our website. GemSuite.com reserves the right to hold up delay any international order we deem to be potentially fraudulent, for the purpose of verifying the legitimacy of the purchase transaction. In the unlikely event that we cannot verify the legitimacy of the purchase transaction, we reserve the right to cancel the order and reverse or void the credit card charges associated with the purchase.

II. Import Customs / Duties

To encourage shopping with us by international customers, GemSuite.com pays any Import Customs / Duties that are associated with shipping your order to you. We know of no other gemstone dealer that offers this concession to their international customers.

III . Shipping Restrictions

Due to high risk of fraud, Gemsuite.com at this time does not ship to the following countries:

• Afghanistan
• Albania
• Angola
• Colombia
• Cambodia
• Congo
• Cuba
• Egypt
• Ethiopia
• Iran
• Indonesia
• Iraq
• Lebanon
• Lithuania
• Libya
• Malaysia
• Nigeria
• Sierra Leone
• Pakistan

This list may be modified at any time at our discretion due to increases in insurance claims or fraudulent credit card activity, or significant changes in trade restrictions or import practices which pose an undue financial burden to us.

IV. Additional Verification

To facilitate processing of your order, in some circumstances we may ask that one or more of the following information be faxed or e-mailed to us:

• Front and back copy of the credit card being used to make your purchase.
• A photo identification that contains a signature and matches the first and last name on the credit card being used.
• A recent credit card statement that matches the first and last name on the credit card being used.

V. Policy Summary

In assuming these security measures, GemSuite.com recognizes that a minor inconvenience may be posed to international customers whose patronage we fully appreciate. Our continued appreciation is reflected in our payment of any Duties and Taxes due for international orders. The security measures are necessary due to a very small percentage of parties with criminal intent, and due to complications associated with international credit card verification.

Ultimately, theft of merchandise from GemSuite.com results in increased prices to our good customers abroad and in the United States. Please do not hesitate to contact us at info@gemsuite.com or by phone at 1-888-994-4367 if we can address any questions or concerns you may have regarding this or any of our policies.