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Frequently Asked Questions
- Are any of your gemstones synthetic or created?
No, all of our gemstones are 100% natural.
- Are any of your stones treated or enhanced?
Many natural colored gemstones are treated or enhanced (such as heating) to intensify the color, diminish imperfections or improve durability or clarity. Such treatments are stable and permanent and widely accepted in the trade. GemSuite.com practices full disclosure of known or suspected enhancements for each gemstone we sell.
Please visit Enhancement Codes Explained for more information about the Enhancement Codes we use in describing our Gemstones. Please visit Clarity Codes Explained for more information about the Clarity Codes we use in describing our Gemstones.
- Are the photographs appearing on your Website actual photographs of the gemstones I will be purchasing?
Absolutely. The photographs you see on the Website are actual photographs of each of the gemstones in our collection, which, by the way, never actually seem to be able to measure up to the visual beauty of the gemstone!
- How can you prepare a shipment so quickly after receiving my order?
All of the gemstones you see on our Website belong to GemSuite.com. We do not "broker" third-party gemstones. So, we are always assured of the quality of the gemstones we sell and can quickly retrieve them for shipment or for examination purposes.
- I forgot my password!
No problem! Please request Password Assistance and we will send your password to your e-mail address within a few minutes.
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