Order Delivery Time
Remember that to find out when you will receive an item, you need to consider the availability of the items you are ordering as well as the shipping schedule for your purchase.
Upon receipt of payment your order will be shipped. You will receive email notification that your purchased item(s) are on the way, and tracking information, if applicable. To find out when you will receive an order, you need to consider the availability of the items you have ordered and the shipping option you selected:
(Item Availability) + (Dispatch Time) = Total Delivery Time
ALL CLAIMS AND RETURN REQUESTS MUST BE RECEIVED BY US WITHIN 10 DAYS AFTER DELIVERY OF THE SHIPMENT. IF YOU HAVE DECIDED THAT YOU DO NOT WANT THE MERCHANDISE AFTER IT HAS BEEN SHIPPED, BUT BEFORE IT ARRIVES, PLEASE DO NOT REFUSE THE POSTAL DELIVERY. IF A PRODUCT IS REFUSED YOU WILL BE LIABLE FOR BROKERAGE CHARGES AND DUTY INCURRED UPON ITS RETURN.
Tracking Your Package On-Line
Below you will find information regarding shipment carriers used by GemSuite.com. Once you have followed the link to the appropriate shipper site, you will be prompted for the shipment tracking number. You can find this number at the bottom of the confirmation e-mail message sent to you at the time of shipment.
Does this help?
Please continue shopping. Still have questions? Take a look at Frequently Asked Questions, Shipping and Returns or Payment Options.
You may also send us e-mail at any time at info@gemsuite.com or call us toll-free within the United States at 1-888-994-4367.
We make every effort to respond to both e-mail and phone within 24 hours and
will certainly respond within two business days.
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