How to Complete The Order Checkout
The online order checkout is an easy to follow 3 to 5 step wizard, which takes between 1 to 3 minutes to complete depending on your connection speed.
First Time Customers
To begin the order checkout process you need to have at least one item in your shopping cart and have a valid e-mail address. From your shopping cart, click the "PROCEED TO CHECKOUT" button located under the items list.
The first screen appears after you click the "PROCEED TO CHECKOUT" button which will ask you to specify if you are a new or an existing customer. To do so, enter your e-mail address and then select who you are ( new or existing customer ) by checkmarking the appropriate option and click the "NEXT STEP" button.
- If you are a new customer select this option and click the "NEXT STEP" button - you will be prompted to register an account on the next page.
- If you are an existing customer, select the appropriate option, enter your password and click the "NEXT STEP" button.
You will not see this screen if you previously checked the "Remember Me" box, or if you have already signed in to your Account.
As our welcomed first time customer, please provide the default information about yourself, such as your address, which you may use as a shipping and/or billing address and create a password. From this point - you may use your e-mail address and created password to access your on-line account at GemSuite.com.
Make sure that you are using the correct e-mail address, as it will be your User Name and main point for contact. We also will send your password to this e-mail address, if you forget it.
Choose a password that is at least six characters long. In general, a good password will have a mix of lower- and upper-case characters, numbers, and should be at least 6 characters long. Unfortunately, passwords like this are often hard to remember and result in people writing them down. Do not write your passwords down!
Here are some of the types of passwords that should be avoided:
- Words from any dictionary
- Your user name
- Your real name
- Your spouse's name
- Abbreviations, Asteroids, Biology, Cartoons, Character Patterns, Machine names, famous names, female names, Bible, male names, Movies, Myths-legends, Number Patterns, Short Phrases, Places, Science Fiction, Shakespeare, Songs, Sports, Surnames
Assistance during the Order Checkout
On the top on every Order Checkout screen you should see the "Order Checkout Progress Bar" - which displays your checkout status and allows you to navigate through all the processes backwards and forwards, for example: review shipping address, change billing address, shipping or payment options and amend your Shopping Basket contents.
Select Your Shipping and Billing Address
Your shipping address is where the items will be sent. Select your shipping address from the existing addresses or add a new one. You may select a different billing address; to do that checkmark the box under your existing address list and click the "NEXT STEP" button or use the appropriate link in the "Order Checkout Progress Bar".
By default we assume that your shipping and billing addresses are the same, unless you specify otherwise. We will also clearly mark selected address purpose (red note on the left of the address name).
Please enter your correct phone or fax number. Your phone number is required for some of the shipping and order verification purposes. More specifically, it is required by FedEx and requested by USPS. We will not call you and your phone number will not be shared with any third party.
Select Payment Method
Select your payment method. Under each payment option you will find a short explanation of each method. The order dispatch time depends on the method you select. Only Credit card orders process immediately, all other methods require fund clearances which may take up to 10 days.
If you select to pay by Credit Card, make sure that you select the right card name (VISA, MasterCard, American Express, Discover) from the pull down menu. Unmark the checkbox "remember me" if you don´t want to put your card on file to speed up your next purchase.
Add Instructions , Review and Confirm Your Order
When you complete all the steps you will see the summary of your order. You can change or cancel your order. If you are sending a gift - type your Gift message or any special Order Instructions or Comments in the form provided and click "ADD" button to attach it to your order.
Review it and if everything is correct press "CONFIRM THE ORDER" button. If you do not press this button, your order will not be submitted.
After you have confirmed your order, allow some time for processing. This may take from a few seconds up to 3 minutes, depending on your connection speed and chosen payment method. After we have processed your order, you will see the order confirmation screen and can review it by clicking "My Account" button on the right top on every page on our site.
Does This Help?
Please continue shopping. Still have questions? Take a look at Frequently Asked Questions , Payment Options or Using Shopping Basket.
You may also send us e-mail at any time at info@gemsuite.com or call us toll-free within the United States at 1-888-994-4367.
We make every effort to respond to both e-mail and phone within 24 hours and
will certainly respond within two business days.
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